What is this Reminder Email, is it from Feel Electric?

Created by Customer Support, Modified on Wed, 14 Aug at 3:11 PM by Customer Support

Feel Electric send automated email reminders of upcoming appointment bookings and also at select other times if there are important updates to your account (for example, for billing, if your payment has failed and the account can no longer be used for bookings).


Here is everything you need to know about Feel Electric's automated emails:


1. These emails are sent from the support@feel-electric.com email address but they are automated for send by our background systems usually a few days in advance. As a result it is not a Feel Electric Team Member making contact with you directly unless specified by a sign off (Eg, Kind Regards, [Agent Name]).

2. We always endeavor to ensure that our emails contain up to date information, however, as they are queued slightly in advance, if you make a last minute alteration to a booking date or time, we cannot guarantee that the appointment reminder will reflect that alteration. You may receive reminders for cancelled appointments or for appointments that you have changed the time of. Please revert to the appointments page on our website in your member's area, found here: https://feel-electric.com/my-account/book-appointment/ to see the time that is reflected on our booking system to double check.


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