Appointment Lateness

Created by Customer Support, Modified on Mon, 10 Jul 2023 at 10:52 AM by Customer Support

It is important that, once a session is booked, you make every effort to attend at the time scheduled. If you can no longer attend an appointment, you can cancel it yourself at any time prior to the appointment start. 

Failure to cancel your appointment may result in the appointment being labelled as not attended and the session being lost from your account. 

All appointments are subject to calendar availability. If you are late for your appointment in a fashion that would disrupt other members, it may result in, at the trainer’s discretion, the appointment session not being carried out. 

If you are turned away from the studio in this fashion, the appointment will be marked as not attended and you are not eligible for that session to be retaken that week. 

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